Unified Group-Level Support for Projects in Indonesia
AIMIX GROUP operates a centralized customer service system that supports all group equipment solutions, including concrete, crushing, grinding, and asphalt plants. Our local services are structured to reduce project risk, improve coordination efficiency, and protect equipment value throughout the entire project lifecycle.
Pre-Sales Service – Group-Level Planning Before Equipment Delivered
All pre-sales services are coordinated through AIMIX GROUP’s central technical and service team, ensuring consistency across different equipment categories and project stages.
🔹 ROI Analysis & Investment Evaluation
We assist clients in evaluating:
Capital investment vs. operating cost
Capacity planning based on real project demand
Typical payback period: 12–36 months, depending on application
Our goal is to help clients avoid overinvestment and select right-sized solutions.
🔹 Site Survey & Local Condition Assessment
AIMIX GROUP engineers assess:
Site layout and space utilization (often optimized by 20–30%)
Power supply, raw materials, and climate factors
Local logistics and regulatory constraints
🔹 Project Requirement Analysis
We define:
Required output range and operating hours
Equipment combinations across different product lines
Future expansion potential within 3–5 years
🔹 Customized Solution Design & Presentation
Each group-level proposal includes:
Integrated process flow and equipment layout
Power consumption, manpower, and maintenance estimates
Clear technical and commercial scope definition
🔹 Equipment Inspection & Project References
Inspection of available equipment or components (where applicable)
Review of group-level Indonesian project references in similar industries
🔹 Factory Visit (Online or On-Site)
Clients can:
Review manufacturing and assembly processes
Verify quality control standards
Meet engineering and service coordination teams
During-Sales Service – Centralized Execution, Predictable Delivery
Once an order is confirmed, AIMIX GROUP manages execution through a standardized delivery and service workflow.
🔹 Order Status Tracking & Communication
Clients receive structured updates covering:
Production progress
Inspection milestones
Packing and shipment schedules
🔹 Customs Clearance & Documentation Support
The group service team assists with:
Export documentation
Indonesian import compliance
Coordination with local agents to reduce clearance risks
🔹 Logistics & Multi-Equipment Delivery Coordination
Including:
Sea freight and inland transportation
Multi-island delivery planning
Logistics cost optimization, typically 5–15%
🔹 Contract, Transaction & Payment Management
Transparent contract terms
Multiple secure payment options
Compliance with international trade practices
🔹 Quality Inspection, Testing & Shipment
Before shipment:
100% factory inspection
Trial operation and performance verification
Shipment only after qualification approval
🔹 Installation, Commissioning & Training
Support includes:
Installation guidance
System commissioning
Operator training to reduce early-stage operational issues by 30%+
After-Sales Service – Long-Term, Group-Managed Equipment Support
After-sales service is managed under AIMIX GROUP’s unified service standards, ensuring continuity regardless of equipment type.
🔹 Warranty Policy & Service Procedures
Clear group-level warranty coverage
Standardized service response procedures
Transparent issue handling
🔹 Spare Parts Supply & Lifecycle Support
Genuine spare parts supply
Fast identification and quotation
Long-term parts availability across equipment lines
🔹 Online & On-Site Technical Support
Remote technical support for most operational issues
On-site service when required
Preventive maintenance planning
🔹 Remote Diagnosis & Downtime Reduction
Using:
Video-based inspection
Online fault analysis
Downtime reduction of up to 50% compared with traditional response models
Why AIMIX GROUP’s Service Model Matters
- One service system for multiple equipment categories
- Consistent standards from planning to operation
- Reduced coordination cost for complex projects
- Long-term lifecycle value protection
👉 Contact AIMIX GROUP Customer Service. Get group-level support that helps you build faster, operate smarter, and invest with confidence.
